Our partnership with Bookassist began in 2021 after the pandemic period. As an independent, family-run hotel, we distributed inventory through TTOOs and OTAs in recent years. Since collaborating with Bookassist, we have successfully narrowed the gap between OTAs and direct sales, as evidenced by our improving numbers.
The support and customer service teams at Bookassist have been instrumental in our success and together we work seamlessly on our strategy, starting from the distribution of FIT rates, BAR rates, and utilizing various tools and platforms they offer to optimize our direct sales. We believe that the key advantage of working with Bookassist lies in their exceptional customer service and support, enabling us to execute different actions effectively.
Having a dedicated account manager has further enhanced our experience, allowing for more direct communication and a tailored user experience that aligns with our objectives. This autonomy has freed us from dependence on OTAs and empowered us to make informed decisions about when and where to invest our resources across different platforms.
There’s a saying that going alone will get you to the end, but going together will take you further. We can attest to the truth in this statement. The combination of talent, a clear objective, and a well-defined strategy has been the recipe for our success. Working with Bookassist has helped us focus on what truly matters and allowed us to achieve our goals with confidence. We greatly appreciate the value they bring to our business and look forward to continuing our fruitful partnership.