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Bookassist Client Gleneagle Hotel Group Wins Innovative Award at 2019 Irish Tourism Industry Awards

By Claire Sawier | On Thu, February 07, 2019

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Left to right: Valerie Steinbeck (Group Marketing & E-commerce Manager), Fionnbar Walsh (Business Development Manager Associations for Killarney Convention Centre), Orla Steinbeck (Gleneagle Group Health & Safety Manager)

Killarney based Gleneagle Hotel group has won the Best Innovative Place to Stay award at the inaugural Irish Tourism Industry Awards. The event encourages, recognises and celebrates excellence in the tourism sector.

The Best Innovative Place to Stay award award is presented to a business or organisation that has successfully developed and promoted a unique, creative and exciting innovation within overnight accommodation.

15 winning companies were selected as best in their category from 75 shortlisted finalists.

Commenting on the award Valerie Steinbeck, Group Marketing and E-commerce Manager, said:

“The ethos behind The Gleneagle Group is to be more than just a group of hotels, to offer more to our guests and to do more for them too. And so, in August 2015, in a new departure for us and a first in the Irish accommodation sector, we embarked on our most innovative project yet - to make our properties an accessible, welcoming and supportive environment for everyone.

We adopted a series of improvements and innovations to ensure our guests experience an unbroken chain of accessibility whilst on their customer journey with us. Our customer experiences begin via our advertising, websites or call centre. Each of these areas have been specifically engineered to be as user friendly as possible.

Many thanks to Bookassist for working with us in developing our websites to surpass ENAT compliance requirements and also the Level AA Conformance to Web Accessibility Guidelines”


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