Customer Comments
Online hotel customers love the Bookassist system. In surveys since Bookassist launched in 2000, customers have consistently praised the booking system for its ease of use and reliability and for being one of the best online booking systems.
Unlike so much flashy hotel booking software that disappoints, the Bookassist booking engine focuses on the customer first, not technology, and makes sure that hotels give unbeatable service online. Is the Bookassist booking engine the world's best booking engine technology for hotels? We're certainly constantly striving to make our customer rating the highest we can. Let them be the judges.
89.4% of customers rate us 8/10 or better!
The majority of users, almost 60%, rate us at the full 10/10. Statistics are based on comments from tens of thousands of customers up to June 2008 who booked hotels using Bookassist technology and who subsequently responded to review requests. The following customer reviews have not been editted:
It's the only way to book, it's simple quick and safe.
Karen Lloyd-Peate
a customer of Benedicts Hotel
Great service, booked an hour before arrival from my iPhone. Showed the reference number to the receptionist and no problems.
Name on file - withheld
a customer of Burlington Hotel
Very useful service. Booking process was uncomplicated and efficient. Notification by sms of booking confirmation was also useful. Thank you.
Robert O'Driscoll
a customer of Stillorgan Park Hotel
System is user friendly and gives customer full picture of availability for dates chosen.
Bernard Kevitt
a customer of Amber Springs Hotel and Health Spa
The booking process was easy to follow and understand; it definitely makes booking hotels much easier for out-of-town travelers.
Elizabeth Walsh
a customer of Bunratty Shannon Shamrock
Straightforward, clear instructions and information made it a pleasure to use.
Peter Lister
a customer of Cork International Airport Hotel
So easy and my special requests were made known prior to arrival. This is a particular benefit to me as it takes away all the stress of something going wrong.
Aidan McAlinden
a customer of Clarion Hotel Sligo
A very intuitive service. I wish more online hotel booking services used this type of interface. Very nice.
Louis Eales
a customer of Ariel House Ballsbridge
I was very satisfied with the straightforward booking process and the e-mail and text confirmation was a nice touch to reassure that all was taken care of.
Gordon Nicholl
a customer of Glenroyal Hotel
Easy to use, and I loved the fact the the rooms and the options with each room were included in a clear and concise manner.
Susan Twomey
a customer of Clontarf Castle Hotel
First time to use this service, certainly not the last.
Jim McCullough
a customer of Clontarf Castle Hotel
I found it so easy to use for one who isn't totally literate with computers. It explained procedures very clearly,and I was delighted with the room I got. Thank you. I will definitely use and recommend it to my friends.
Name on file - withheld
a customer of Ferrycarrig Hotel
I am impressed by the quality service provided by Bookassist. Superb is the word ... I am very pleased with the service provided by you and your team and hope you and your team can keep up the good work!
Name on file - withheld
a customer of Camden Court Hotel
Fast, very effective and safe.
Anthony Kelly
a customer of Clontarf Castle Hotel
Again great service, no problem it was plain sailing.
Jonathan Clarke
a customer of Clarion Hotel Dublin IFSC
Straightforward, clear instructions and information made it a pleasure to use.
Peter Lister
a customer of Cork International Airport Hotel
Very user friendly, I would always use your service and I have everyone in my office using it now.
Fiona Carty
a customer of Silver Springs Moran Hotel
I think everyone should use this system it is fast and safe.
Name on file - withheld
a customer of Portlaoise Heritage Hotel
Fast and easy to use. As someone unused to online booking, I really appreciated this.
Name on file - withheld
a customer of Hotel Kilkenny
The text message service is excellent.
Name on file - withheld
a customer of Clarion Hotel Dublin IFSC
Was fast and straightforward to use.
Mary Lyons
a customer of Clarion Hotel Cork
A great system and very easy to use. Keep up the service please.
Jim Fagan
a customer of Talbot Hotel Wexford
Great as usual.
Catherine Healy
a customer of Holyrood Hotel and Spa
A very efficient and easy to use service - would definitely use again.
Siobhan Roughan
a customer of Carlton Millrace Hotel
Bookassist is the simplest, smoothest online booking service I've used. Our room wasn't cancelled for a start, which gives you one up on hotels.com :O((((
Name on file - withheld
a customer of Park Inn Hotel Dublin
The whole process was quick and easy to use, we asked for a nice room and that is exactly what we got. Very impressed with the service.
Name on file - withheld
a customer of Westwood House Hotel
Great service.
Sharon Dunne
a customer of Arklow Bay Conference and Leisure Hotel
I use Bookassist.com all the time, it's so easy to book online and I have never had a problem. There are so many hotels to choose from and the prices are brilliant. I and my family have had a wonderful holiday, thank you so much.
Linda Mullen
a customer of Portlaoise Heritage Hotel
Booking was very easy to do and was confirmed within minutes.
Name on file - withheld
a customer of Portlaoise Heritage Hotel
Would definitely use again.
Mr M Kingswood
a customer of Two Mile Inn Hotel
I had no problems understanding the online booking. I was happy that you only charge a deposit rather than the full cost at this stage also.
Name on file - withheld
a customer of Ramada Hotel and Suites at Killerig Golf Resort
Delighted with the service. I'v used it before and have every confidence in using it again. Many thanks.
Name on file - withheld
a customer of Hotel Kilkenny
It was excellent as a one stop shop and easy to navigate!
Sean Buckley
a customer of Cavan Crystal Hotel
No problems at all - liked the text option + received email - all good - thanks.
Name on file - withheld
a customer of Woodstock Hotel
