Technical Support Engineer

The world's leading booking technology

Spain -

Bookassist creates and manages online strategies for hotels and hotel groups. It is the industry-leading hotel booking engine in its home base of Ireland. Bookassist is expanding rapidly with additional offices in Madrid, Rome, Vienna and Prague and currently has a client base of over 1200 hotels. We are seeking a highly motivated Technical Support Engineer to join our Development team. The successful candidate will be based in Madrid and will report to the Head of Software Development.


  • Help Bookassist Staff solve technical issues with our Booking Engine and other Systems.
  • Answer questions from Bookassist Staff about the features and capabilities of our Booking Engine.
  • Develop Procedure documentation for our intranet “Wiki” on an as-needed basis.
  • Understand our staff needs and translate them into a comprehensive language for the development and engineering department.
  • Keep updated the ticketing system used to track the requests from Bookassist Staff and Partners.
  • Gather the required information from our servers in order to attend technical issues reported by Bookassist Staff, Partners or customers.


  • Understanding of basic relational database concepts.
  • Ability to write the four basic SQL statements.
  • Knowledge of Unix, Java, JavaScript, JavaScript language, XML/XSL and Json data structure.
  • Excellent understanding of the technical fundamentals of the Internet and internet protocols (SSH, SFTP, HTTP, HTTPS); as well as the ability to use diagnostic tools.
  • Excellent active listening skills.
  • Experience working in a team.
  • Excellent verbal and written communication.
  • Fluency in English.

Additional useful skills:

  • Knowledge of Git or other control version system; classes, components, objects, and interfaces.
  • Knowledge of Objects Oriented programming and design patterns; Tomcat, Apache, J2EE servers, Node, JMS, Perl, PHP, maven, Gradle, Jenkins, JUnit, JMeter; Stripes, Backbone, React and other MVC frameworks; Web Services technology (SOAP, WSDL, Rest and / or any XML API).
  • Familiar with the ticketing systems.


  • At least of 3 years University technical degree.
  • One year of real working development environment.

We offer an international working environment in an innovative, industry-leading company.

If you are interested in becoming part of our team, please send your CV to

Available positions

Closed positions

  • Hotel Support Coordinator (Spain)
  • Accountant Assistant (Ireland)
  • Digital Marketing Specialist (PPC) (Ireland)
  • System Analyst (Spain)
  • Digital Marketing Specialist – Italy (Italian speaking) (Ireland)
  • Digital Marketing Specialist – Central Europe (German speaking) (Austria)
  • Online Business Manager (France)
  • Front End & Web Design Developer (Spain)
  • Hotel Support Coordinator (Austria)
  • Hotel Support Coordinator (Czech Republic)
bookassist - technology & online strategy for hotels

Address: 1st Floor South Block, Rockfield Central, Dublin D16 R6V0, Ireland
Phone: +353 1 676 2913 Fax: +353 1 676 2916