Bookassist creates and manages online strategies for hotels and hotel groups. It is the industry-leading hotel booking engine in its home base of Ireland. Bookassist is expanding rapidly with additional offices in Madrid, Rome, Vienna and Prague and currently has a client base of over 1200 hotels. We are seeking a highly motivated DMS Support to join our Development team. The successful candidate will be based in Madrid and will report to the Head of Development.
- Setting up hotels on the Distribution Management System.
- Providing support and training to hotels in the use of the Distribution Management Systems.
- Answering general support queries from our hotel clients over phone and email.
- Maintain up-to-date documentation related to the tool and procedures.
- Assisting the Distribution Management System Support Supervisor as may be required.
- Such other responsibilities as may be assigned by the Distribution Management System Support Supervisor or the Head of Software Development.
- Ability to communicate effectively.
- Fluent in written and spoken Spanish and English - Additional languages are an advantage (such as German, French, Italian, Czech).
- 1+ Year working with Channel Manager Tools.
- Previous work experience in a Hotel or hospitality environment is an advantage.
- Relevant third level qualification.
- Experience with PMS is an advantage.
- Good computer literacy.
Additional useful skills
- As the office environment is Mac OS X based, experience of the OS X environment is an advantage, but is not essential.
We offer an international working environment in an innovative, industry-leading company.
If you are interested in becoming part of our team, please send your CV to firstname.lastname@example.org.
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