DMS Support

The Direct Booking Experts

Spain -

Bookassist creates and manages online strategies for hotels and hotel groups. It is the industry-leading hotel booking engine in its home base of Ireland. Bookassist is expanding rapidly with additional offices in Madrid, Rome, Vienna and Prague and currently has a client base of over 1200 hotels. We are seeking a highly motivated DMS Support to join our Development team. The successful candidate will be based in Madrid and will report to the Head of Development.


  • Setting up hotels on the Distribution Management System.
  • Providing support and training to hotels in the use of the Distribution Management Systems.
  • Answering general support queries from our hotel clients over phone and email.
  • Maintain up-to-date documentation related to the tool and procedures.
  • Assisting the Distribution Management System Support Supervisor as may be required.
  • Such other responsibilities as may be assigned by the Distribution Management System Support Supervisor or the Head of Software Development.


  • Ability to communicate effectively.
  • Fluent in written and spoken Spanish and English - Additional languages are an advantage (such as German, French, Italian, Czech).
  • 1+ Year working with Channel Manager Tools.
  • Previous work experience in a Hotel or hospitality environment is an advantage.
  • Relevant third level qualification.
  • Experience with PMS is an advantage.
  • Good computer literacy.

Additional useful skills

  • As the office environment is Mac OS X based, experience of the OS X environment is an advantage, but is not essential.

We offer an international working environment in an innovative, industry-leading company.

If you are interested in becoming part of our team, please send your CV to

Available positions

Closed positions

  • Digital Marketing Internship (unpaid) (Ireland - Head office)
  • Digital Marketing Specialist – Ireland (Ireland - Head office)
  • Hotel Support Coordinator (Spain)
  • Accountant Assistant (Ireland - Head office)
  • Digital Marketing Specialist (PPC) (Ireland - Head office)
  • System Analyst (Spain)
  • Digital Marketing Specialist – Italy (Italian speaking) (Ireland - Head office)
  • Digital Marketing Specialist – Central Europe (German speaking) (Austria)
  • Online Business Manager (France)
  • Front End & Web Design Developer (Spain)
bookassist - technology & online strategy for hotels

Address: 1st Floor South Block, Rockfield Central, Dublin D16 R6V0, Ireland
Phone: +353 1 676 2913 Fax: +353 1 676 2916